E-government is one of the seven flagship application introduced in MSC. Under the e-government flagship, there are seven main project were indentified to be the core of the e-government applications. The seven pilot projects are Project Monitoring System(PMS), Human Resource Management Information System(HRMIS), Generic Office Environment(GOE), Electronic Procurement(EP), Electronic Services(E-services), Electronic Labor Exchange(ELX) and E-Syariah. Most of the e-government project implementations are currently in progress.
The recent survey about e-government adoption in Malaysia, which was done by market information group TNS, indicated that the e-government use is growing but at a slow pace. Generally, new technologies force government to be more sensitive with time. This is because technologies evolve very quickly and thing become out of date very fast. In order to make the right decision and avoid falling behind, government must indentify and resolve the different issues that have risen from the transaction period during which traditional and e-government co-exist. Government should guide and manage the conversion of government into e-government rather than just focusing on introduction of ICTs. The use of ICT to gather the participation of citizens and businesses in public decision must be progress at the same time.
Simultaneously, e-government adoption also affected by website design elements that provide perceived ease of use and perceived usefulness, by user characteristic such as sense of perceived risk, feeling of perceived control and prior internet experience, and also by citizen satisfaction with the quality of its services. The government should be able to propose an effective strategy to encourage citizen’s adoption of e-government by focusing on customer satisfaction, service quality, website design and user characteristic.
1 comments:
Recently, Malaysian government are also trying to build the interaction between agencies and people easier and more competent via much of public services brought online daily as well as other countries will do, but it still need to critically observe the security of these new services.
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